PRACTICAL NOTES

Better questions before a bigger commitment.

Short notes to help make a technology conversation more concrete.

Name the decision before choosing the tool.

“We need AI” is a starting point for a conversation. A more useful question names the task, who will use the result and what information is involved. That makes it easier to agree a review and recognize when it has answered the question.

Separate the problem from the proposed fix.

When business email is not reaching people, changing platforms may feel like progress. First describe what is happening, which messages are affected and when it began. That evidence gives a diagnostic a concrete starting point.

Make the next step small enough to judge.

Agree what a review will deliver and which decision it should inform. A short assessment with clear limits can be useful on its own. Implementation can then be considered as a separate commitment.

START WITH ONE QUESTION

What decision are you trying to make?

A short description of the problem is enough to start. We will agree the scope, fee and timing before any paid work begins.

Discuss a review